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All purchases must be paid in full before delivery can be scheduled.
These are the following modes of payment for online purchase:
- Bank Transfer
- Credit Card / Debit Card (Card payments are processed through PayPal)
These are the following modes of payment for in-store purchase:
- Credit Card / Debit Card
If there is any outstanding payment due for your purchase, it is payable by cash only at the point of delivery of your purchase. If payment by cash is not received in full upon delivery, Namu Furniture Pte Ltd / Namu Beds Pte Ltd reserves the right to remove all delivered items back to its warehouse at once. Please refer to “GOODS HELD FOR CUSTOMERS” for more details.
DELIVERY AND ASSEMBLY
Free delivery and assembly is only applicable for orders amounting to S$800 and above, to one local address on mainland Singapore only. We currently do not deliver outside mainland Singapore.
Orders below S$800 will be subjected to a delivery charge of S$50. Assembly charges if applicable will be waived.
To qualify for free delivery, your delivery location must be accessible via elevator (i.e. on the same storey as lift landing) or must be on the same floor as the goods loading/unloading area. Please refer to “DELIVERY VIA STAIRCASE” for more details.
In the event that the goods cannot be delivered on your preferred delivery date and/or time slot due to unforeseen circumstances, you will be notified at our earliest convenience. Namu Furniture Pte Ltd / Namu Beds Pte Ltd reserves the right to amend the delivery timings should such circumstances arise.
DELIVERY VIA STAIRCASE
Should the specified delivery address be inaccessible by an elevator (due to building infrastructure, elevator malfunction, Management refusal to let us use the elevator etc.) or on a different storey from the loading bay or ground floor, or if the goods do not fit in the elevator, additional charges will be at S$20 per storey.
All products purchased shall be delivered to the delivery address provided at the time of purchase and you shall bear sole and full responsibility for the failure to receive any product purchased in the event that a wrong delivery address was provided.
In the event that no one is at the delivery address to receive the goods during the stipulated delivery schedule resulting in a failed delivery, an S$80 delivery charge will apply to have the goods delivered to you at a separate date and time. This charge is payable before the delivery will be scheduled.
In the event that the goods cannot be delivered into your premises in a non-hazardous manner, we reserve the right to cancel the delivery. Unless you then accept delivery of the products under such circumstances, the products will be returned to our warehouse and you will be liable to pay a return transport charge of S$80. Thereafter, you shall make your own arrangements for delivery of the goods within 14 days. Goods not collected within 14 days will be subject to standard warehousing fees. Please refer to “GOODS HELD FOR CUSTOMERS” for more details.
GOODS HELD FOR CUSTOMERS
Ready stock items must be delivered within 30 days from date of purchase. For made-to-order items, delivery must be received within 30 days once you are informed that your order has arrived in Singapore. Goods held for customers beyond 30 days will be billed at a rate of $10 per day thereafter for each piece of furniture, up to a maximum of 45 days, after which customers must take delivery regardless of circumstances or forfeit claimant rights of title of the furniture purchased earlier without compensation.
All stock products comes with 3 months warranty against infestation, and 12 months warranty against manufacturing defects (not including wear and tear or misuse). Clearance, display and sale items do not include warranty.
ACCEPTANCE AND ACKNOWLEDGEMENT
Customers accept and acknowledge that they are fully informed of the following:
Upon delivery, you must sign to agree that the items have been received in good condition and that your order is complete. Should there be any damages or defects upon delivery, you must notify the delivery team immediately. You have the right to reject the damaged or defective items upon delivery (except for clearance, display piece, and free gifts) at no charge if the claim is valid. We will contact you within 3 working day for further action. Once the delivery order is signed with no discrepancies, it is deemed that the order is accepted by you in good condition. Any claim made after the delivery team has left your premise will not be entertained.
Should there be discrepancies with your items, we aim to have the item available at the earliest available date. In the event an exchange cannot be made, Namu Furniture Pte Ltd / Namu Beds Pte Ltd reserves the right to offer a substitute or refund.
All product dimensions provided are approximate. While we have tried to provide the best images and descriptions possible, we do not guarantee that details in website images are 100% accurate representations of the products. Hence, we strongly recommend that you visit our showroom to view the actual display. Please contact us before ordering if there are any doubts or queries regarding the item.
NATURAL WOOD MATERIAL
Colour and grain variations are natural characteristics of authentic wood surfaces. Since no two trees are exactly alike, these variations are evident in every piece of wood. Natural variations are softened somewhat by the application of toners and stains. These finish applications are not designed to eliminate, but to enhance the charm and unique characteristics of the natural wood. Although great care is taken to match colour and pattern, some variation must always be expected due to the nature of the various wood species. Therefore, again, due to the natural variation of colour and grain in the wood, there can and will be, slight variations in color and graining between our showroom samples and the actual finished product. These variations contribute to the natural beauty of using an organic material and are acceptable throughout the wood furniture industry. Variations within these standards will not be reason for replacement and shall not be deemed as defects.
Natural wood products will show knots, blemishes, splits and fissures that add to the distinct character of each exceptional piece and therefore these natural occurrences shall also not be deemed as defects.
Limits to customer claims
All customer claims are strictly limited to, and shall not exceed, the price of the purchased item(s) in question. We will not be liable for any injury, loss or damage whatsoever that may occur through the misuse, alteration or faulty assembly of any of our products.
All orders are irrevocable and cannot be cancelled. All monies paid will be forfeited in the event of a cancellation.
30 DAYS RETURN POLICY
In the event you have a change of mind within 30 days from the date you received your items, you may contact us at firstname.lastname@example.org to request for a return. However please note that all returns are subjected to the below conditions;
- The product will not be allowed for return if the product has become of unacceptable quality due to wear and tear, misused, or failure to take reasonable care. We reserve the final decision and right to reject any returns deem unacceptable.
- Please note that customized items, clearance and display Items, and all mattresses and bedding items are not eligible for returns.
Please note that refunds of monies to you will not include delivery fees, staircase delivery fees or other fees incurred from making the delivery to you. If the mentioned fees were waived for you during the point of purchase we will deduct these amounts from the refunded sum to you. You may check with us for the exact amount. Typically it’s $50 per delivery to you and $20 per storey for staircase delivery.
A separate restocking fee of 10% of the original invoiced value will be deducted for handling returns of products. As such, you will be refunded the following: Original Invoiced Price – Delivery Fee Incurred From Making The Delivery To You – Restocking Fee (10%) = Refunded Amount. Should you require our delivery services for returns, additional delivery fee applies.
If you wish to exchange your product to another product after delivery is made, a restocking fee of 10% of the original product will be charged to you in addition to a $50 delivery fee for the 2nd delivery.
PROOF OF PURCHASE
Please retain all documentation for your proof of purchase. We will not entertain any requests (e.g. exchanges etc.) without evidence for proof of purchase.
If you are acting on behalf of the purchaser, we require a written statement from the purchaser indicating that you are authorised to act on their behalf. This statement must be signed by the purchaser.
These Terms and Conditions shall be governed by and construed in all respects in accordance with the law of Singapore. Any aspects that are not covered by these Terms and Conditions are subject to the law of Singapore.
Amendments to the Terms and Conditions
We reserve the right to amend these Terms and Conditions at any time. All amendments to these Terms and Conditions will be posted here and copyrighted to Namu Furniture Pte Ltd / Namu Beds Pte Ltd. Continual use of our website will be deemed to constitute an acceptance of the new Terms and Conditions.